Support
We're here to help — chat with a real human.
Message us on WhatsApp for the fastest reply, or email if it's not urgent. Australian support, 7 days, 8am–8pm AEST.
WhatsApp live chat
Tap to open WhatsApp and message us at +61 466 130 976. Usually replies in minutes during support hours.
Start chat →Email support
Send us details, screenshots or attachments at support@loadbid.com.au. We reply within one business day.
Email us → 7 days, 8am–8pm AEST Australian owned and operated
For customers
Posting a load & getting it moved
How do I post a load?
Sign in, tap Post a load, and follow the 5-step wizard. Describe the item, add pickup and drop-off, choose dates, and publish. You can save a draft and finish later.
When am I charged?
Nothing is charged when you post or receive bids. You only pay when you accept a bid — the full amount is captured securely via Stripe.
What if my move is delayed or damaged?
Open a dispute from the job page. LoadBid can hold the carrier's payout until it's resolved. You can also message us on WhatsApp for urgent help.
Can I change or cancel a booking?
Yes, from the job page. Cancellation terms depend on how close to pickup you are — see the job for details or contact support.
For carriers
Winning jobs & getting paid
How do I get verified?
Complete the 8-step carrier onboarding: ABN, insurance, vehicles, and ID. Once approved you'll get a verified badge and can bid on any load.
How and when do I get paid?
Payouts are released to your connected Stripe account 24 hours after the customer confirms delivery, provided no dispute is open.
What does LoadBid charge?
A flat 5% platform fee on accepted bids. No monthly fees, no lead fees, no charge for bids that don't win.
Why was my bid not accepted?
Customers weigh price, reviews, verification and message replies. Keep your profile complete, respond quickly, and price competitively.
Still stuck?
Send us a WhatsApp message and include your load ID or email so we can look it up straight away.