Support

LoadBid Support

Help for Australian customers and carriers using the LoadBid freight marketplace. Message us on WhatsApp for the fastest reply, or email support@loadbid.com.au if it's not urgent. Australian support, 8am–8pm Sydney time, seven days.

WhatsApp live chat

Tap to open WhatsApp and message us at +61 466 130 976. Usually replies in minutes during support hours.

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Email support

Send us details, screenshots or attachments at support@loadbid.com.au. We reply within one business day.

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8am–8pm Sydney time, seven days Australian owned and operated

For customers

Posting a load & getting it moved

How do I post a load?

Sign in, tap Post a load, and follow the 5-step wizard. Describe the item, add pickup and drop-off, choose dates, and publish. You can save a draft and finish later.

When am I charged?

Nothing. LoadBid is currently a free marketplace — posting, quoting and messaging are free. Payment for the job is arranged directly between the customer and the carrier on the terms shown on the accepted quote.

What if my move is delayed or damaged?

Open a dispute from the job page and message the other party. LoadBid can help mediate, but doesn't hold money — any refund is agreed directly with the carrier. You can also message us on WhatsApp for urgent help.

Can I change or cancel a booking?

Yes, from the job page. Cancellation terms depend on how close to pickup you are — see the job for details or contact support.

Post a load

For carriers

Winning jobs & getting paid

How do I get verified?

Verification is optional. Upload your ABN, insurance, vehicle and ID details in the verification hub — once approved you'll get a verified badge and can quote on any load.

How and when do I get paid?

The customer pays you directly on the terms you agreed. LoadBid isn't involved in the exchange.

What does LoadBid charge?

None right now. LoadBid is free to use — no monthly fees, no lead fees, no charge for quotes. Payment for the job is arranged directly between the customer and the carrier.

Why was my quote not accepted?

Customers weigh price, reviews, verification and message replies. Keep your profile complete, respond quickly, and price competitively.

Browse loads

Looking for something else? Browse the full LoadBid Help Centre with answers across every part of the platform.

Worried about a listing or a message? Read our Safety & Trust guide for verification, scams and dispute handling.

Still stuck?

Send us a WhatsApp message and include your load ID or email so we can look it up straight away.

Chat on WhatsApp Send us a message Read the full FAQ

What the LoadBid support team can help with

Accounts and login. Signing up, signing in with email, Google or Apple, resetting a password, changing your email address or switching between a customer and carrier account.

Posting and editing loads. Help writing a clear listing, adding pickup and delivery details, dates, dimensions and photos, or editing and removing a load you have already posted.

Carrier profiles. Setting up your carrier profile, adding vehicle types and service areas, and uploading ABN, insurance and accreditation documents for verification.

Quotes and messaging. Sending, updating or withdrawing a quote, understanding quote details, and using LoadBid's private messaging between customers and carriers.

Safety and reporting. Reporting a listing, a message or a user, and questions about our safety guidance. In a genuine emergency, contact Triple Zero (000) rather than LoadBid.

Getting in touch. Use the contact form, WhatsApp, or email support@loadbid.com.au. Many questions are already answered in the FAQs.