Cancellations and disputes

• Before a carrier is accepted: The load can be cancelled at any time with no obligation to any carrier.
• After a carrier is accepted, before pickup: Message the carrier as early as possible and agree how any deposit is handled between yourselves.
• After the carrier has commenced pickup or transit: Any settlement is arranged directly with the carrier based on work already performed.

• Carrier cancels before pickup: The customer is released from the job; repeat cancellations may affect the carrier's LoadBid account.
• Carrier no-show or failed pickup: The customer is released from the job and may raise a dispute on LoadBid.

If pickup cannot be completed for reasons outside the carrier's control (for example, the load is not as described, access is unsafe, or the customer is not contactable), the carrier should record what happened in the job page and contact LoadBid. Where the listing was materially inaccurate, the customer and carrier should agree on any call-out fee between themselves.

Either party can raise a dispute from the job page. When you raise a dispute:

• Describe what happened in clear, factual language.
• Attach relevant evidence — photos, messages or delivery notes.
• Continue communicating with the other party through the LoadBid message thread so everything is on record.
• LoadBid aims to acknowledge new disputes within one Sydney business day.

LoadBid provides evidence and messaging tools to help both sides work through a dispute, but is not a court or arbitrator and cannot force an outcome.

Where goods are damaged, missing or delivered late, the customer should photograph the condition of the goods on arrival and raise a dispute promptly. Claims are between the customer and the carrier; LoadBid does not itself insure the goods being transported.

If there is an immediate safety risk during a job, contact emergency services on 000 first. Then report what happened to LoadBid at support@loadbid.com.au so we can suspend accounts and assist with any investigation.

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.