About LoadBid
Australia's freight marketplace explained.
LoadBid is Australia's freight marketplace. Customers post a load, Australian carriers submit quotes, and you choose the carrier that best suits your job. Everything after that is arranged directly between the two parties. LoadBid itself is not a transport company — we're the platform that connects you with independent carriers.
Customers describe their load using our Post a Load wizard. Carriers browse available loads and send private quotes at their own rate. When you accept a quote, the booking is confirmed and you can message the carrier through LoadBid. See a full walkthrough on our How LoadBid Works page.
No. LoadBid is a marketplace platform. All transport work is performed by independent Australian carriers who use the platform to find loads. LoadBid does not own vehicles or move goods.
LoadBid operates as an online marketplace rather than a traditional freight broker. We connect customers and carriers directly and provide the tools for quotes and messaging. Customers and carriers agree on pricing, payment terms and payment method directly — LoadBid does not currently hold or process payments. Contractual arrangements for each job are between the customer and the carrier.
Anyone in Australia can sign up. Customers can be individuals or businesses moving anything from a single item to a full truckload. Carriers can create a free account and quote on ordinary freight straight away. Verification is optional and can help customers identify carriers who have provided additional business and compliance information.
Almost anything legal and safe to transport — vehicles, motorcycles, caravans, boats, machinery, furniture, pallets and general freight. Prohibited or restricted goods (for example dangerous goods without proper handling) should not be posted. If you're unsure, contact LoadBid Support.
Yes. Loads can be posted for pickup and delivery anywhere in Australia — ACT, NSW, NT, QLD, SA, TAS, VIC and WA. Availability depends on carriers servicing your route.
No. You choose. Carriers submit quotes, and you decide which quote to accept based on price, timing, vehicle, ratings and any messages exchanged.
A traditional freight company sets a rate and moves your load with its own fleet. On LoadBid, interested independent carriers send private quotes at their own rates. You compare price, timing, service and profiles, then choose directly.
Accounts and Sign-In
Head to Sign in / Sign up and register with your email and a password, or continue with Google. You'll be asked to confirm your email before you can post a load or submit quotes.
You can view our public Browse Loads page without signing in. To see full details and to submit a quote you'll need a carrier account.
Yes. Posting a load requires an account so we can send you carrier quotes, messages and booking updates.
Yes. You can post loads as a customer and also complete carrier onboarding to submit quotes. Both roles operate from the same account and can be managed from your Dashboard.
Sign in and open your Profile page. From there you can update your name, contact details and other account information.
Use the account and security options on your Profile page. If you signed in with Google, manage sign-in through that provider.
First check you're using the same sign-in method you registered with (email/password or Google). If your password isn't working, use the reset link on the sign-in page. If you still can't get in, contact LoadBid Support.
On the Sign in page choose the password reset option. We'll email a secure link to the address on your account. If the email doesn't arrive, check your spam folder before contacting support.
Email us from your registered address via LoadBid Support and we'll close your account. Some records may be retained where required by law — for example tax records and dispute history.
Posting a Load
Sign in, tap Post a Load and step through the guided wizard. You'll describe the item, pickup and delivery locations, timing and any special handling. You can save a draft at any step and finish later.
Include an honest description of the item, approximate dimensions and weight, pickup and delivery suburbs, preferred dates and access details (stairs, tight driveways, forklifts). Better information leads to more accurate quotes.
Yes. Posting a load on LoadBid is free and no card details are required to publish a listing or receive quotes.
Clear photos can help carriers understand the freight. Photo upload is available in supported job and messaging areas; if the posting wizard does not show an upload control, add clear dimensions and condition notes instead.
You can update details of a load from your Dashboard while it's still open. Significant changes after quotes have been submitted may prompt carriers to revise their quotes.
Yes, before a quote is accepted. Once a quote is accepted, contact the carrier through Messages to agree any changes. Significant changes may not be possible without rebooking.
Your load appears on the public Browse Loads page (with your personal details hidden). Carriers who service your route can submit quotes. You'll be notified in-app when new quotes arrive.
A load stays open until you accept a quote, cancel the listing, or the pickup date passes. If your listing expires without a booking, you can repost it from your Dashboard.
Yes. You can cancel or close a load at any time before you accept a quote, at no cost.
Yes. Open the load from your Dashboard and use it as a starting point for a fresh listing. Update dates and details before publishing.
Anyone can view the public listing on Browse Loads, but personal details like your full address, phone number and surname are only shared with the carrier you book. Public listings show suburb and state only.
No. Keep personal contact details out of the public description. Use LoadBid Messages to speak with carriers before you book — this keeps you protected and helps our support team assist if something goes wrong.
Anything illegal or unsafe to transport without appropriate licensing — including dangerous goods, hazardous materials, live animals in unsuitable conditions and stolen or prohibited items. See our Terms of Service or contact Support if you're unsure.
Quotes and Bookings
A quote is a carrier's proposal to complete your load — the price, planned dates and any notes they include. You can compare quotes side-by-side and message the carrier before accepting.
Carriers open a load on Browse Loads, review the details, and submit a quote with their price and timing.
Yes. Multiple carriers can submit quotes on the same load. You choose which one to accept.
Open your load from your Dashboard. Each quote shows the price, the carrier's profile and any message they included. You can open the carrier profile for verification status and reviews before you decide.
Yes. Use LoadBid Messages to ask about vehicle type, timing, insurance or handling. Keep the conversation on-platform so we can help if any issues arise.
Open the quote from your load in the Dashboard and choose Accept. You'll confirm you'll arrange payment directly with the carrier, and the job is booked.
Once you accept a quote, the load is no longer open. Other quotes are automatically closed and those carriers are notified that the load has been booked.
Yes. Carriers can withdraw a quote before it is accepted. Once accepted, changes need to be agreed with the customer.
You don't need to formally reject a quote. Simply accept the one you prefer, or let the load close. You can also message a carrier to let them know if you'd like to be respectful.
Not directly. If circumstances change, talk to the carrier through Messages to agree next steps. Larger changes may require cancelling the current booking and posting a new load.
The booking is confirmed, full contact details are shared between you and the carrier, and you can follow job status updates through your My Jobs page. Message the carrier to finalise pickup arrangements.
No. Nothing is booked until you actively accept a quote. Price is one factor — timing, vehicle, reviews and communication all matter.
Factor in distance, fuel, tolls, loading time, dead running, insurance and margin — and read the load details carefully. Ask questions in Messages if anything is unclear before you quote.
Customers
Look at the carrier's verification status, reviews, vehicle type and any notes in their quote. Message them with any questions. The cheapest quote isn't always the best fit — timing and communication matter.
Confirm the carrier's vehicle can handle your load, that the pickup and delivery dates work, and that any special access needs (stairs, forklifts, hoist points) are understood. Ask the carrier about their insurance if that matters to you.
Yes. Every quote links to the carrier's profile, showing their verification status and any reviews from previous LoadBid jobs.
Use LoadBid Messages. Keeping the conversation on-platform protects you and lets our support team help if something goes wrong.
Confirm timing with the carrier the day before, make sure the item is ready and accessible, and have any paperwork or keys prepared. Take photos of the item's condition before it's loaded.
The customer is generally responsible for having the item ready — packed, dismantled if needed, and accessible for the carrier to load. Talk to your carrier if you need assistance with loading.
The carrier may need to reschedule, and additional charges could apply — this is between you and the carrier. Communicate through Messages as early as possible if there's a delay.
Yes. You can nominate someone else to be present, but make sure the carrier is told their name and contact details in advance through Messages.
Inspect the item on arrival, note any issues immediately, and confirm delivery through your My Jobs page. If something isn't right, raise it straight away — don't wait.
Yes. After a completed job you can leave a review of the carrier. Reviews help future customers make informed decisions.
Carriers
Head to Become a Carrier, create a free carrier account, and complete the guided carrier onboarding. You can start quoting straight away — carrier verification is optional and can help customers identify carriers who have provided additional business and compliance information.
A free account is enough to quote on ordinary freight. You can add business details, ABN, insurance information, vehicles, service areas and supporting documents later. Verification and document uploads are optional unless the law or a regulated freight task requires particular credentials.
An ABN is not required by LoadBid before you can quote on ordinary freight. Carriers remain responsible for meeting the legal and business requirements that apply to their work. You can submit an ABN later for optional verification.
No — insurance uploads are optional and don't affect your ability to quote. If you upload public liability or goods-in-transit cover and it's reviewed, your profile shows a separate Insurance verified indicator. It's your responsibility to hold and maintain the insurance appropriate for the work you accept. If you're unsure what's suitable for your operation, seek independent advice.
Carrier verification is optional. If you choose to complete it, you submit your ABN and identity details through the carrier hub and the LoadBid team reviews each item. Once both your ABN and identity are approved, your profile and quotes show the Verified Carrier badge; approved insurance adds a separate Insurance verified badge. You can create a free carrier account and start quoting straight away, whether or not you complete verification.
Open Browse Loads to see open listings. You can filter by state, route, category, vehicle body, pickup date and budget to focus on jobs that suit you.
Open a load from Browse Loads, review the details, and enter your price with any notes for the customer. Your quote will appear in the customer's dashboard.
You can withdraw a quote before it's accepted. To change a quote, withdraw it and submit a new one. Once accepted, changes need to be agreed with the customer.
You'll get an in-app notification and email as soon as your quote is accepted. The booking will appear in your My Jobs list with the customer's full contact details.
You can ask questions through LoadBid Messages. Keep discussions on-platform — it protects both parties and lets support step in if issues arise.
Update your service areas and preferences from your Carrier hub. Keeping these current helps you see the loads that suit your operation.
You can create a free carrier account and start quoting as soon as you sign up. Completing carrier verification is optional and can help customers identify carriers who have provided additional business and compliance information.
Yes. LoadBid may suspend a carrier account where our Terms of Service or safety expectations are not met — for example unresolved disputes, false information or unsafe conduct.
Costs and arrangements
It doesn't. LoadBid is a listings and messaging marketplace only — customers and carriers arrange everything directly between themselves.
No. LoadBid is free for customers and carriers — no monthly fees, no lead fees, no commissions, no charge for quotes that aren't accepted.
No. LoadBid does not collect or store card details.
No. LoadBid does not collect, hold or release money, and does not offer escrow or protection. Treat every arrangement as you would with any other independent contractor.
GST is a matter between you and the carrier. Ask the carrier for a tax invoice — most Australian carriers registered for GST can issue one on request.
The carrier is your service provider and can issue an invoice or receipt directly. LoadBid does not issue invoices or receipts for the job itself.
Carrier Verification
It means the LoadBid team has reviewed and approved both the carrier's ABN and their identity. Insurance is shown as a separate 'Insurance verified' badge when it has been approved. Verification is optional for carriers and is a baseline check — it does not guarantee the outcome of any particular job. Carriers without the badge simply show as not verified and can still quote.
Carriers can optionally submit their ABN, identity and insurance details from the carrier hub. Our team reviews each item individually. The Verified Carrier badge is granted automatically once the ABN and identity checks are both approved; insurance earns its own badge.
Nothing is required to quote. If you choose to get verified, we ask for your ABN and an identity document (for the Verified Carrier badge), and optionally insurance documentation, vehicle details and accreditations for extra badges.
Timing varies based on volume and how complete your submission is. Providing clear, current documents helps us review as quickly as possible. If you haven't heard back in a reasonable time, contact Support.
Keep documents such as insurance current. If a document expires, the related badge is shown as expired until you upload a replacement in your Carrier hub. An expired optional document does not stop you quoting.
Yes. Carrier verification is optional — carriers can create a free account and start quoting straight away. Verification status is simply displayed on the carrier's profile to help customers identify carriers who have provided additional business and compliance information.
No. Verification is a due-diligence check on the information provided at onboarding. It does not guarantee outcomes, insurance coverage or performance on any specific booking.
If you believe a carrier's profile contains inaccurate information, let us know through LoadBid Support with as much detail as possible.
Messaging and Notifications
Carriers can ask a short pre-quote question about a load, and customers can reply through LoadBid Messages. Quote and accepted-job conversations also stay linked to the load. Contact details remain private before a quote is accepted.
A carrier can ask a load-specific question before quoting, or message after sending a quote. Before acceptance, contact-sharing is blocked and the conversation stays tied to the load. Accepted-job messaging continues in the same inbox.
You'll see an in-app notification (bell icon), the count on your header, and an email if email notifications are enabled for your account.
Carriers can check Browse Loads at any time and create a Route Alert for regular pickup and delivery areas. When a newly published load matches a saved route, LoadBid sends an in-app notification with a link to the load.
You can manage notification settings from your Notifications page while signed in.
Check your spam or junk folder, confirm your email address on your Profile, and add support@loadbid.com.au to your contacts. If emails are still missing, contact Support.
Use the report option on the message thread, or contact us through LoadBid Support. Include screenshots or the load reference to help us investigate.
Cancellations and Disputes
Open the load from your Dashboard and cancel it. If no quote has been accepted, you can cancel at any time at no cost.
Cancellations after acceptance affect a live booking and are handled through the job page in My Jobs. Contact the carrier through Messages and LoadBid Support as soon as possible.
Carriers should only cancel a booked job in genuine circumstances and must communicate with the customer immediately through Messages. Repeated cancellations may affect a carrier's standing on LoadBid.
Try messaging again and check the load status in your My Jobs list. If there's still no response, contact LoadBid Support with the load details so we can help.
Delays happen — weather, traffic, breakdowns. Communicate through Messages, agree a new time, and note the update on the job page. If the delay is significant and you can't agree, contact Support.
Take photos immediately at delivery, note the damage in writing with the carrier, and open a dispute from the job page in My Jobs. The sooner damage is reported, the easier it is to resolve.
Use the dispute or report option on the job page in My Jobs, or contact LoadBid Support. Include photos, messages and any receipts that support your report.
LoadBid provides a dispute process to review reported issues and can mediate between the parties. LoadBid is not a court, insurer or bank, and does not hold or refund money — some outcomes may require the parties to resolve matters directly or through external channels.
Keep photos of the item before pickup and at delivery, any messages exchanged, receipts, and notes on times and conditions. This evidence significantly helps a dispute review.
Safety and Trust
Keep communication on-platform, agree price and payment terms in writing with your carrier before pickup, review carrier profiles and verification status, and photograph your item before pickup and at delivery. LoadBid never handles payments, so be wary of anyone asking you to pay outside the arrangement you agreed.
Check the carrier's verification status on their profile, read their reviews, and ask questions through Messages before you book. A carrier who won't answer clearly on-platform is a red flag.
LoadBid does not process or hold payments. Agree payment terms directly with the carrier you accepted and record the agreement in LoadBid messages. Never pay an unexpected third party; report suspicious requests via Support.
Use the report option on the load, quote or message, or contact LoadBid Support. Include as much detail as possible so we can investigate.
No. LoadBid is a marketplace and does not provide goods-in-transit or transport insurance. Any insurance in place is held by the carrier operating the job. Check what cover applies to your load before accepting a quote.
It's up to the customer to confirm what insurance a carrier holds, and up to the carrier to hold cover appropriate to the work they accept. Ask the carrier directly through Messages if this matters for your job.
Stop communicating with the account and report it immediately through LoadBid Support. If you've lost money or shared sensitive information, also report the incident to your bank and to Australian authorities (for example ScamWatch).
Technical Help
Recent versions of Chrome, Safari, Firefox and Edge all work well. Update to the latest version if you're seeing display issues.
Try refreshing the page, checking your internet connection, and clearing your browser cache. If a specific page keeps failing, note the URL and contact Support.
Check the file size and format (common images and PDFs are supported), and try again on a stable connection. Very large photos can be slow to upload on mobile data.
Check your spam folder, confirm the email address on your account, and add support@loadbid.com.au to your contacts. If they still don't arrive, contact Support.
In most browsers open settings, find the privacy or history section, and choose to clear cached images and files. On mobile you'll find this in your browser's settings menu.
Yes. LoadBid is designed to work on modern smartphones as well as desktop browsers. You can post loads, review quotes and message carriers from your phone.
Take a screenshot, note what you were doing when it happened, and include the URL. Send this to us via LoadBid Support — the more detail, the faster we can help.
Contact and Support
You can reach us through the LoadBid Support page or the Contact form. We'll get back to you as soon as we can.
Reach out any time you're stuck, feel unsafe, need help with a booking or dispute, or spot something that isn't working. It's always better to ask.
Include your account email, the load reference or job ID, a clear description of the issue, and any screenshots. This helps us respond quickly and accurately.
Use the report options on the load, quote or message you're concerned about, or contact us directly through LoadBid Support. Include as much context as you can.
You can read the Terms of Service and Privacy Policy at any time. They set out how the platform works and how we handle your information.
Still need help?
Can't find the answer you're looking for? Contact the LoadBid support team and include as much information as possible so we can help you faster.